assisted AI

Why do you need a human-assisted AI for building software?

by Radhe Gupta
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Artificial Intelligence has been incredible at doing most of the ‘human’ work, such as translating different languages, customer service, and diagnosing a disease. Technology has rapidly been growing by the minute. Human Assisted AI for building software is a relatively new concept and is becoming a mainstream feature for the tech industry. Digital tools have never been this responsive to people before, and vice versa. 

Build software with Human-assisted 

As per research, companies having a Human Assisted AI show a significant growth ratio relative to those without it. Mutual collaboration between humans and machines (AI) can enhance the strengths of each other to a great extent. If humans and machines work together, they can complement each other in various aspects: leadership, creativity, social skills, teamwork, speed, and scalability. What comes straightforward to machines is virtually impossible for humans, while what is natural for humans can be hard for machines. It is where Human Assisted AI comes into play.

To take complete advantage of this human and AI collaboration, a company must know how humans can exploit machines to their advantage. It all comes down to redesigning the business process to support this collaboration. Following are some guidelines that can help companies leverage the Human Assisted AI feature for software development

How Humans can assist the AI feature?

In Training

Experts should develop machine-learning algorithms accurately so that the machines are well-equipped to serve the AI feature. For that, humans form substantial training data sets to teach the machine-translation software that handles idioms. Similarly, humans must train medical apps to diagnose a disease and equip recommendation search engines to support decision-making financially. It is only possible via the Human Assisted AI feature.

 In Explaining

AIs have now been reaching conclusions through opaque processes known as the black-box issue; they need human experts to explain what they’re doing to non-experts. The technical experts who carry out in-depth training for AIs are significant, particularly in evidence-based industries like medicine and law. A person needs to know what an AI said how it did, such as a sentencing or a medical recommendation.

In Sustaining

Companies don’t just require people to explain the outcomes of an AI but also sustainers, who can work continuously to make sure the AIs are working safely, responsibly, and adequately.

How Machines Help Humans with AI feature?

In Interacting

Human Machine collaboration lets a company interact with its employees and customers in a better way. AIs ensure smooth customer communication with an employee and respond on their behalf by transcribing a meeting and sending a voice-searchable version to the people who couldn’t come. Such apps are scalable as a single chatbot can provide simple customer service to a considerable number of people at the same time, no matter where the customer might be from conveniently.

In Reimagining Your Business

If you want to earn value from your AI feature, you must redesign business operations accordingly. For that, a company must know and identify an area of operation that needs to be improved. It can be an internal process or an old intractable issue that is now solvable through AI. Moreover, many new AI and other techniques can help find previously undetectable problems and address them. 

In Managing Speed

For some activities of a business, speed is everything. An example of such a movement can be credit-card fraud detection. Companies have a few seconds to control whether they should approve a transaction or not. If it’s a fraud, they will have to suffer a considerable loss. However, if they deny the transaction, they lose the fee charged and will anger the customer. The AI feature resolves the issue beforehand and ensures a streamlined and secure transactional process. 

Most pursuits at the human-machine interfaces need people to do different activities like training a chatbot. So far, only a few companies we know have started reimagining their business processes to build software with Human-assisted AI feature. However, those few companies are growing fast due to the AI feature that gives them a competitive edge.

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